Question by bkiersted001: Customer service? I work at a fast food restaurant and I seriously lack customer service. I sometimes do a cashier but I get awkward with almost every customer, and they become awkward with me too. It’s really stressful and embarrassing. Many customers also have a little hard time hearing what I’m saying, [...]
Silly Service Has Its Serious Side: Test your Customer Service Knowledge! Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten questions, and understand why these [...]
Six Keys to Creating ?wow? Customer Service Experiences Customers of every kind of business imaginable these days bemoan the state of customer service. While the global economy and the Internet have given businesses the opportunity to serve more clients than ever before, the trend has also given way to impersonal, lackluster customer service. It’s unfortunate [...]
Customers Direct Point of Contact – Customer Service Representatives Customer service representatives (CSRs) Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. First point of customer contact for general inquiries like pricing, products, scheduling etc maintain business relation with clients by providing accurate [...]
Better Customer Service Better Customer Service is Not Optional Providing better customer service is an obvious competitive strategy that creates the platform to achieve success in your market. For that reason, is is almost unbelievable that customer service is so poor from so many businesses. Most business owners I talk to want to provide better [...]
